Phase I Presentations

7:00 am - 8:00 am

Breakfast

8:00 am - 8:15 am

Introduction - Robert W. Strauss, Jr., MD, FACEP

8:15 am - 9:00 am

State of Health Care and ACEP - Susan E. Sedory, MA, CAE, FACEP; Christopher S. Kang, MD, FACEP

9:00 am - 10:15 am

The Role of the ED Medical Director: Developing Leadership and Communication Skills - Thom A. Mayer, MD, FACEP

10:15 am - 10:30 am

Break

10:30 am - 11:45 am

Effective Conflict Management Skills - Robert W. Strauss, Jr., MD, FACEP

Conflcit Management Handout

11:45 am - 12:45 pm

Rewarding the Champions, Corralling the Stragglers - Thom A. Mayer, MD, FACEP

12:45 pm - 1:45 pm

Lunch

1:45 pm - 3:00 pm

Customer Relations and Patient Satisfaction - Thom A. Mayer, MD, FACEP

3:00 pm - 3:15 pm

Break

3:15 pm - 4:15 pm

Containing Cost While Providing Prudent Care - Jay A. Kaplan, MD, FACEP

4:15 pm - 5:15 pm

Driving Hospital Quality Measures - Jay A. Kaplan, MD, FACEP

7:00 am - 8:00 am

Breakfast

8:00 am - 9:00 am

Billing and Coding - Michael A. Granovsky, MD, CPC, FACEP

9:00 am - 10:00 am

Reimbursement Issues - Michael A. Granovsky, MD, CPC, FACEP

10:00 am - 10:15 am

Break

10:15 am - 11:10 am

Difficult Clinicians - Addressing Conflict, Impairment, and Burnout and Creating Resilience and Engagement - Frank Lee, MD, FACEP

11:10 am - 12:15 pm

Negotiating Skills - Robert W. Strauss, Jr., MD, FACEP

Negotiating Skills Handout

12:15 pm - 1:10 pm

Lunch

1:10 pm - 1:45 pm

The Problem Clinician - Tracy Sanson, MD, FACEP

1:45 pm - 2:20 pm

Providing Clinician Feedback- Performance Conversations - Tracy Sanson, MD, FACEP

2:20 pm - 2:55 pm

Working with Generations - Tracy Sanson, MD, FACEP

2:55 pm - 3:10 pm

Break

3:10 pm - 4:15 pm

Staffing and Scheduling Methodologies I - Jody Crane, MD, MBA, FACEP

4:15 pm - 5:20 pm

Staffing and Scheduling Methodologies II - Jody Crane, MD, MBA, FACEP

7:00 am - 8:00 am

Breakfast

8:00 am - 10:00 am

Legally Interviewing, Hiring, and Terminating - Daniel J. Sullivan, MD, JD, FACEP

10:00 am - 10:15 am

Break

10:15 am - 12:15 pm

Risk Management I & II - Daniel J. Sullivan, MD, JD, FACEP

12:15 pm - 1:15 pm

Lunch

1:15 pm - 2:15 pm

Conduct Effective Meetings - Robert W. Strauss, Jr., MD, FACEP

Conducting High-Impact Meetings Handout

2:15 pm - 3:00 pm

Physician Contracts - Key Clauses - Rebecca Parker, MD, FACEP

3:00 pm - 3:15 pm

Break

3:15 pm - 4:00 pm

Facility Contracts - Rebecca Parker, MD, FACEP

4:00 pm - 5:15 pm

Keeping Your Contract: Preventing and Dealing with Problems - Panel of Robert W. Strauss, Jr., MD, FACEP; Rebecca Parker, MD, FACEP; Daniel J. Sullivan, MD, JD, FACEP

7:00 am - 8:00 am

Breakfast

8:00 am - 9:30 am

Diversity, Inclusion, Implicit Bias - Panel of Andrea L. Green, MD, FACEP; Bernard Luis Lopez, MD, FACEP; Stanley C. Thompson, MD, FACEP

9:30 am - 10:30 am

Bringing Up Young Leaders - Teresa Wu, MD, FACEP

10:30 am - 10:45 am

Break

10:45 am - 11:45 am

Rescuing Victims - A Primer on Recognizing and Addressing Human Trafficking and Domestic Violence - Jaime H. Hope, MD, FACEP

11:45 am - 12:45 pm

Lunch

12:45 pm- 1:45 pm

Complaint / Compliment Management - Robert W. Strauss, Jr., MD, FACEP

Complaint Management Handout

1:45 pm - 2:45 pm

Preventing Errors in Emergency Medicine - Kirk Jenson, MD, MBA, FACEP

2:45 pm - 3:00 pm

Break

3:00 pm - 4:15 pm

Malpractice Litigation Stress: Doctor Beware - Diana Nordlund, MD, FACEP

4:15 pm - 5:30 pm

Engineering Patient Flow I: Theory, Metrics, and Application - Kirk Jenson, MD, MBA, FACEP

7:00 am - 8:00 am

Breakfast

8:00 am - 9:30 am

Engineering Patient Flow II: Directing Change - Kirk Jenson, MD, MBA, FACEP

9:15 am - 9:30 am

Break

9:30 am - 10:30 am

New Physician Recruiting Orientation - Tina Wu, MD, FACEP

10:45 am

Adjourn